It’s a well-known fact: A positive first impression and a warm welcome is a vital start for any new professional relationship. Including hosting new Gaests. Most people will turn to alternatives if they have a poor customer experience. And you probably would do so yourself. So why not put a little effort into welcoming your Gaests to make sure they feel comfy? It’s actually pretty simple.
For inspiration, we’ve turned to Pia from Seismonaut, who’s one of our most popular Hosts. Seismonaut is placed in the heart of Aarhus, Denmark and have two cool spaces listed on Gaest.com. And it seems like Pia has cracked the code: When it comes to hosting, she knows what she’s doing, and she meets several returning Gaests every week: “It’s not rocket science. People who feel welcome are far more likely to return”. According to Pia, a few simple changes in welcoming your Gaests will make all the difference. And it’s not as demanding as it might seem. Start out with thinking of your hospitality as your trademark and then follow these 3 key advice that Pia always resort to:
1: Put some effort into it
Put some effort into making your space spot on and presentable. Wipe off the table, bring in some flowers, fruit or chocolate and make sure there are fresh coffee and tea. It doesn’t have to take more than a few moments and doesn’t have to cost you much. It’s often the most simple things that make all the difference.
2: Be flexible and service-minded
It’s pretty simple: Let them know that you’re there to assist them, and make sure they know how to reach you if they need anything during their meeting. Be punctual and ensure that everything’s ready on time. And of course, make them feel welcome and expected and give them a warm welcome and a proper goodbye.
3: Automate to make it easier
Meaning? Most Gaests will have the exact same questions for you: Where’s the toilet? How do I connect to the Wi-Fi? If you collect all this information in one small manual and place it in your meeting rooms, you will save a lot of time and effort.
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