Positive and frequent communication with your Gaest is fundamental to a successful booking. It allows you to take control of the overall experience that you give the booker.
By being up to date with the concerns and needs, you’re better qualified to provide the very best on the day of the meeting. So brace yourself with inquisitiveness. Here are a few useful insider tips on how to communicate with your Gaests.
Keep in touch
There are three particular times when it pays off to reach out to your Gaests:
When accepting the booking: This is the first interaction you have with your Gaests. Let them know that you’re happy to host and ask if they have any questions or needs that you can assist them with. This is also a great opportunity to ask if they need any catering. Remember, you’ve tried it before, but this might be the first time they’re using the platform.
A few days in advance: By now, your Gaest will probably have started to plan the day of the meeting. Provide your Gaests will all the details that they’ll need: How to get to your space, where to park, how to enter and tell them who they’ll meet when they arrive.
The day before: Send a friendly reminder and let them know that you’re ready to welcome them.
Guide your Gaests
It can be quite helpful to put yourself in the shoes of your Gaests (not literally, off course). It might be their first time visiting your facilities or even the city. So ask yourself: If you were in their position, what would you like to know? Give adequate directions, provide handy tips about transportation and make sure they’ll know which door to knock.
Follow up after the meeting
Now it’s time to finish the meeting with manners. Send a quick and friendly follow-up message to let your Gaests know that you were happy to host them. This will show your Gaests that you are willing to go that extra mile and will doubtlessly make the Gaests come back to you.
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